One-size-fits-all approach for the hospitality industry can no longer yield a positive guest experience. Different kinds of customers have different expectations, choices, and preferences. With the primary focus of the hospitality industry being the customer experience, what does the hotel need to do to keep their guests happy and retain loyalty? Most brands these days […]
Driving Efficiency in Hotel Operations with Cloud ERP
Consisting of several departments working in concert, the hospitality industry works towards a singular goal of offering the best experience to their guests. A cloud based Enterprise Resource Planning (ERP) such as SAP S/4HANA is a great fit for the hospitality industry, as it ensures every individual component is functioning at optimum capacity, by handling […]
Data is the New Key for Hospitality Industry
The Hospitality sector caters to millions of travellers every day, and each one of them comes in with their own set of expectations. Meeting those expectations across the stay life cycle is going to be the key to enhance guest experience and getting people to return and recommend others. Some of the expectations of a […]
Top 7 Trends impacting hospitality industry in 2016
The modern Hospitality industry has gone through many changes through years. But, digital revolution has unleashed a convergence of forces that are transforming the Hospitality industry broadly and swiftly. Its impact is reinventing the entire customer experience from pre-booking, booking, and on property experience to checkout and beyond. Those who fail to adopt risk losing […]