Cloud + AMS Managed Services
Savantis is the ideal partner to help engineer the digital enterprise of tomorrow. Savantis Cloud + AMS Solutions help enterprises just getting off the ground on their cloud journey as well as those looking to significantly improve value from their current SAP investments.
Application Support Services for SAP applications enables agility and resource optimization. It does this by supporting and optimizing operational functions. Areas like security and compliance reporting, and application and service delivery to lines-of-business, become more predictable. With this kind of visibility, organizations are able to manage SLAs, establish preemptive threat protection and resolution, and accelerate business growth agendas.
As the complexity of SAP enterprise-wide cloud-based solutions grow, so does your business continuity risk and variable costs to support them. In order to achieve your operational and strategic business imperatives, you must manage ever-evolving SAP cloud-based solutions with superior functional and technical expertise, on-demand support, and continuous improvement capabilities. It is here where Savantis brings its core competency to bear to provide you the Application Management Services you need to support 24X7 business operations. Savantis’ Application Management Services have been designed to help organizations optimize cost, integrate information technology and facilitate business process adaptation to unlock the full value of SAP. Our innovative application support models—On-demand, Core-flex, and CoE Outsourcing provide best-in-class global delivery capability that enables your continuous transformation at a fixed operating expense.
The Savantis Application Support On-Demand engagement model provides customers buy-as-you-need-it skilled resources to support your productive SAP applications. Customers can utilize Savantis’ depth and breadth of SAP skilled resources in a just-in-time manner to resolve defects, execute service requests, and deliver small projects — as little or as much as you need without any month-to-month commitments or minimums. This model provides the greatest flexibility for those customers with existing CoEs with resource gaps and constraints, and smaller SAP OPEX budgets. Service request intake is managed on an as-needed basis by our Service Delivery Manager(SDM) that is responsible for management and coordination of assigned work items to resources. All in-process and closed work items and applicable consumed hours are reported to the client support leader monthly.
The Savantis Application Support Core-flex engagement model provides customers a simple, fixed monthly allocation of hours to support your productive SAP applications. Customers can consume a fixed number of hours monthly of skilled SAP talent, at a lower hourly price point, to augment their current CoE capabilities. Savantis’ depth and breadth of SAP skilled resources are consumed in a just-in-time manner to resolve defects, execute service requests, and deliver small projects — with a fixed monthly commitment of hours that can be consumed anyway you like. As its name suggests, this model provides flexibility for those customers with existing CoEs that require a higher level of ongoing support at a fixed monthly budget. Service request intake is managed on a weekly basis by our Service Delivery Manager (SDM) that is responsible for management and coordination of assigned work items and tickets. All in-process and closed tickets with hours consumed are reported to the client support leader weekly. Additionally, the SDM assists with full CAB change control processing for transport release into production systems
The Savantis Application Support CoE Outsourcing model provides customers a fully fixed monthly outsourced service where Savantis owns support of your productive SAP applications. Common with outsourcing models, Savantis provides a full 24×7 Service Desk, inbound phone, email and web ticket entry, and comprehensive ticketing management and reporting. Savantis’ depth and breadth of SAP skilled resources are immediately assigned to open cases to resolve defects and execute service requests according to agreed upon SLAs. This model provides the broadest service coverage for those customers with no to small CoEs that require maximum ongoing support at a fixed monthly budget. Service desk tickets are managed on a daily basis by our Service Delivery Manager that is responsible for management and controlling of assigned work items and tickets. All in-process and closed tickets are reported to the client support leader weekly.
Throughout our 4-year partnership, Savantis has supported OSIsoft with their SAP ECC 6.0 and CRM platforms as their sole provider of SAP On-Premise Basis Infrastructure Support, Administration and Application Support. This highly customized managed services outsourcing engagement has featured onsite delivery management and consulting to manage users’ SAP related incidents, new service requests and project requirements.
Savantis has developed and employed a rich governance structure used on all our engagements to support healthy SAP Managed Services engagements, helping to mitigate common risks with SAP operations. By using this framework, Savantis efficiently and effectively governs and manages the support and future enhancement services to support your business requirements.
Change Governance is a critical component of the IT organization. Commonly referred to as the Change Advisory Board (CAB), it is a body constituted to support the authorization of changes and to assist change management in the assessment, prioritization, and scheduling of changes. The organization’s change management policy will define the CAB’s constitution and its scope. Depending on the typical activity in your IT department, your CAB may meet as often as twice weekly. No matter the frequency of meetings, the Change Manager communicates the scheduled changes so individuals are prepared to make the best decisions.
Operational Governance evaluates ongoing issues, risks, performance, and achievement and is focused on day-to-day internal activities, where issues and risks can be raised and addressed in a timely manner. This function is often comprised of both the Project and Portfolio Management and the Support Management components. This collaboration between groups focuses on prioritizing and staging projects and ad hoc changes, from emergency changes to service requests. Operational Governance leaders interface daily with leaders from the Solution Governance component, and together with Change leaders, comprise the Operating Steering Committee.
Solution Governance is comprised of the applications, business solution-driven domains, and end-to-end business scenarios that produce tight integration. Evolving the domains to end-to-end business scenarios further stimulates process simplification, innovation, and consolidation across applications. Reorganizing business and IT talent in alignment with this model helps to cross-pollinate application-specific skillsets and reduces resource risks across business and IT capability areas. The model also enables end-to-end business-scenario knowledge across supply and demand chains.
The Application Lifecycle Management function provides the resources, methods, tools, processes, and standards to centrally serve the applications and business process domains. Additionally, the use of Change Agents can help build and sustain adoption to common global business processes. Common management strategies and controlling techniques and single tools for testing, training, change management, development, and security are just a few examples of where customers can gain the efficiencies that reduce costs and risks while increasing integration, collaboration, and transparency across otherwise independent domains and IT projects.
The Business Process Advisory Council helps guide design and enhance decision-making, incorporating lessons learned through initial knowledge investment in SAP. The advisory council also helps to promote adoption and long-term future-state alignment across enterprise structures.
Application Managed Services from Savantis is a one-stop shop for delivering the full value of SAP S/4HANA. We coordinate and manage your entire cloud solution landscape—infrastructure, systems and applications. Savantis Cloud + AMS provides cost-effective solutions to help IT departments drive business value and resolve complexity. We deploy and execute a proven, process-centric approach based on industry best practices, including ITIL and SOC-based service processes. Our engagement model is tailored to meet the objectives, capabilities, and requirements of each client—using best-in-class methods, tools and accelerators to support your operations.
Our approach uses best-in-class SAP Application Lifecycle Management (ALM) scenarios to structure the application support engagement. This iterative lifecycle executes, manages, and controls the FIX, ENHANCE, and INNOVATE processes for operational SAP landscapes. By using this approach, Savantis accurately classifies, prioritizes, and organizes all according to the SAP ALM ITIL Best Practice method.
The FIX Detect-To-Correct scenario executes the incident management lifecycle. This process uses an operational support intake process that is focused on rapidly identifying and resolving defects in an SAP productive system. The assigned and dedicated resources, aligned to your in-scope SAP application areas, execute the formal defect management and validation processes developed to your exacting standards and internal protocols—including those found in the BioTech and Life Sciences industry’s most regulated and validated environments.
The ENHANCE Request-To-Fulfill scenario, controls the enhancement request management lifecycle. This process uses a slightly different enhancement intake process that is focused on managing the design, build, test, and deploy processes where we work collaboratively with our customers’ business leads and analysts to ensure net new functionality meets the business requirements of the business user community before detailed build and test activities begin. The Change Advisory Board plays the leading role in the validation and acceptance of system changes before they are approved and transported into the SAP productive instance.
The INNOVATE Requirement-To-Deploy scenario, controls the innovate or project management lifecycle. This process uses a more robust project intake process that is focused on managing larger functional implementation projects that include comprehensive design, build, test, and deploy activities where we work collaboratively with the technology and business leads to ensure net new functionality meets the business requirements of the business user community before detailed build and test activities begin. The Change Advisory Board plays the leading role in the larger release management and staging of changes in the productive instance in alignment with other ongoing incident and service request changes before they are grouped together and approved for release.
Savantis’ Integrated Distributed Global Delivery Model is comprised of US onshore, nearshore and offshore SAP capabilities that maximizes efficiencies while reducing SAP managed services and consulting costs. Our SAP onshore and offshore delivery centers have extensive SAP project implementation and support experience across the NA, EMEA and APAC regions.
We leverage this depth and breadth of experience—tailored to your needs—to address your regulatory, statutory and operational requirements to ensure successful business outcomes. This resource mix focuses more expensive onshore resources on high value activities such as solution strategy, design, deployment and change intensive activities, while offshore resources address labor intensive build, test and support activities — all focused on delivering the best resource mix at the lowest possible TCO.
Throughout our 10-year partnership, Savantis has run the SAP S/4HANA Retail platform on AWS with full Application Support Outsourcing. Savantis has also led numerous strategic initiatives. This began in 2012 with the original SAP Retail implementation to support all retail store operations including a full SAP point-of-sale installation. In 2018 Savantis successfully converted Sports Basement to SAP S/4HANA Retail—the first Retailer in North America to convert successfully to SAP S/4HANA. Also, in 2018 Savantis led the development of new ground-breaking retail mobile applications that tied directly into the SAP backend that has helped to increase revenues by $2.6 million annually.
Savantis is a full-service SAP global systems integrator focused on one common goal—success! If you have had your fill with the larger tier one integrators but still need a holistic global services provider, Savantis is your answer. We have the depth and breadth of SAP experience to deliver and support global enterprise solutions. Our delivery leadership has the tier one experience at an affordable price point unmatched in the SAP ecosystem. Come experience the difference.
Hi,
In light of the COVID-19 pandemic, we want to share with you that the health and safety of Savantis Solutions clients, employees, and the communities we serve is our top priority. It is unfortunate that the entire world has been hostage by this crisis, but we’re all in this together and we want to do everything in our capacity to help stop this.
In this regard, the State of Pennsylvania has announced mitigation efforts for COVID-19, especially for Montgomery County PA which has seen the highest number of cases in the state so far.
Here’s an excerpt from the official announcement by Gov. Tom Wolf.
“In Montgomery County, we are aggressively moving to a mitigation phase, and statewide we are providing guidance to help slow the spread of the COVID-19 virus,”
Following the guidance, the staff at our US offices will be working remotely until further notice. We assure you that it will be business as usual with no disruption. We will continue to monitor this rapidly changing situation and notify you of any further changes.
Thank you for understanding. Stay safe, everyone!
Regards,
Allan Vanderheyden
Savantis Solutions LLC