SAP Customer Experience (CX)
Commerce, Marketing and CRM Solutions
Take a new approach to connect with customers and create new top-line opportunities by focusing on the end-to-end experience customers have with your brand. Intelligent CX solutions have evolved to support every touch point in the customer experience. Savantis CX services deliver end-to-end intelligent capabilities across your customer and commerce value chains, allowing you to connect real-time business data and signals to increase sales, improve loyalty, customer retention, and profitability.
As more people’s lives move online, it is prompting a shift from e-commerce to digital commerce and intelligent engagement across all customer touch points. Those who have viewed digital commerce as a secondary channel now need to reorient every aspect of their business towards a digital commerce mindset.
Intelligent Enterprises see it as a holistic way of doing business online while allowing them to generate demand, control supply chains, and enhance consumer experiences. It also enables them to exploit social media and new consumer-facing technologies while providing actionable insights for effective and integrated marketing. Everywhere commerce’ is the next step for e-commerce. In the future of commerce, customer journeys won’t be limited to the websites and mobile apps we know today, nor will they focus on conventional devices like laptops and smartphones. Instead, touchpoints will be embedded in the physical world, shifting to online, mobile, and conversational commerce and to the changing consumption models.
Savantis SAP CX Services can help you manage every phase of your transformation from planning to implementation to ongoing run operations. The Savantis Customer Experience services portfolio includes end-to-end implementation, accelerated CX industry solutions, project remediation services, and comprehensive upgrade and cloud migration services.
SAP E-Commerce
Reinvent and strengthen your e-commerce business using SAP’s intelligent platform that can adapt and scale as your digital business grows. Savantis designs and builds the right e-commerce solution that can help your business capitalize on emerging revenue opportunities and drive profitable growth by unlocking enterprise-wide, data-driven intelligence.
SAP Marketing Cloud
Marketing for exceptional customer engagement begins with delivering real-time, personalized omnichannel engagement. Intelligent, machine-learning technologies drive an ever-evolving personalized engagement with your customers. Savantis’ digital marketing solutions can help you successfully identify and target market audiences, engage customers across channels and increase loyalty and customer lifetime value that produce scalable business value results.
SAP Sales and CRM Cloud
Maximize CRM sales experiences by leveraging a true 360-degree view of every customer and interaction. We help your sales organization deliver customer-centric sales engagements that increase revenue, customer satisfaction and loyalty. At Savantis we design and build seamless integrated CRM solutions that empower and enable your sales organization to focus on value creation – building relationships and engaging customers.
SAP Service Cloud
Intelligent and connected customer service can protect your brand and market share while increasing revenue opportunities at your customer’s time of need. Savantis designs and builds CX service solutions that connect customer-facing service touch-points with sales, marketing and supporting back-office value chains that accelerate customer issue resolution and increases revenue opportunities at the point to need.
SAP Customer Data Cloud
Strengthen customer retention and acquire new customers through a true 360-degree view of your user base using curated and permission-based data insights from across the enterprise. Savantis designs and builds SAP Customer Data platforms that generate customer insights that help our clients better engage with their customers to increase conversion and strengthen retention. We enable personalized engagements across channels by integrating online and offline data that help you better understand your customers and deliver relevant, trusted, and personalized engagements.
Building A Comprehensive, Digital Platform Strategy for Omnichannel Customer Engagement and Analytics
Integrated Core Platform Strategy
Develop core platform solution comprised of Commerce + Marketing + Customer Data + Analytics. Explore market requirement similarities for smart core build to gain efficiencies and cost reductions in deployments. Parking lot advanced feature/functionality for Phase 2 digital transformation after initial roll-outs are complete.
Core App Scope (Use Case) Prioritization Strategy
Identify high value use cases across solution components and market to support key business imperatives, e.g., commerce ordering + availability check + invoice presentment and payment processing, marketing use cases for key business imperatives – ‘premiumization’, customer data buyer sentiment behavior tracking, 360° closed loop Supplier/Market/Channel performance analytics.
Market Prioritization Strategy
Develop value-based market roll-out plan to realize ROI along the journey.
Business, IT and Customer Change Adoption Strategy
Develop business, IT and customer digital change adoption strategies for accelerated market, division, channel management, marketing, fields sales, and customer roll-out.
Business & IT Ownership, Support and Run Model Strategy
Develop the core app scope ownership, support and run models for scalable and sustained use and realization of benefits across markets.
Explore how Savantis has been transforming industry leaders with innovative, design-thinking solutions using the SAP CX Suite for over twenty years
Let’s Connect
Is your company an intelligent enterprise?
Savantis is a full-service SAP global systems integrator focused on one common goal—success! If you have had your fill with the larger tier one integrators but still need a holistic global services provider, Savantis is your answer. We have the depth and breadth of SAP experience to deliver and support global enterprise solutions. Our delivery leadership has the tier one experience at an affordable price point unmatched in the SAP ecosystem. Come experience the difference.