Cloud + AMS Managed Services
Savantis is the ideal partner to help engineer the digital enterprise of tomorrow. Savantis Cloud + AMS Solutions help enterprises just getting off the ground on their cloud journey as well as those looking to significantly improve value from their current SAP investments.
Comprehensive Infrastructure and SAP Basis Outsourcing Services
SAP Basis Outsourcing support is a critical element to organizations running SAP solutions that need to get the most out of operating expense budgets. In-House support teams are commonly under-manned and overburdened and can’t adequately support the day-to-day needs of the technical Basis landscape. Many companies face ongoing turnover of key SAP technical personnel required to sustain SAP operations leaving them open to business continuity interruptions and unplanned down time. Our technical outsourcing services provide the holistic coverage to support SAP technical infrastructures at a fixed operating expense companies can rely upon.
HuaHai Pharmaceutical runs SAP S/4HANA on AWS with end-to-end Basis outsourcing from Savantis
Since 2016, Savantis has engaged with HuaHai Pharmaceutical to lead numerous strategic initiatives, including the implementation of SAP that runs their entire enterprise. Throughout our 6-year partnership, Savantis has successfully managed and maintained the AWS Cloud infrastructure with end-to-end SAP Basis Outsourcing and Application Support—all in compliance with worldwide life sciences industry protocols.
Basis On-Demand Services
Savantis provides on-demand Basis services when you need them most to support your SAP landscape. We offer flexible contracting options tailored to the unique needs of your IT organization and business requirements.
Upgrades and Patching
If you’re running ECC or S/4HANA you must keep it current to enable constant transformation. At Savantis, we take the hassle out of Feature Pack and Enhancement Pack Upgrades. Most updates can be done in just a matter of days, and even significant upgrades can be performed in six weeks or less.
SAP S/4HANA Migrations & Installations
Savantis has performed SAP S/4HANA migrations and new installations that enable the intelligent enterprise opening the door to a new world of digital and artificial intelligent-based solutions that are redefining industries and ways of working for many SAP customers. We’ll guide you through our Adoption Discovery to maximize your investment.
BW and BPC Administration
BW and BPC Basis services require specialized expertise to effectively install, maintain, scale and monitor your critical reporting platforms. Savantis has a team of experts skilled in the installation, fine-tuning, optimization and integration of SAP Business Warehouse, Business Objects and BPC.
SAP HANA Database Migrations
Savantis has performed SAP HANA database migrations for many SAP customers. Our Basis experts will ensure a seamless migration to SAP’s HANA platform.
Security and Authorizations
Our outsourcing team includes Security and Authorization experts to help you perform security audits to ensure SoX and SoD compliance across your SAP business value chains.
SAP Basis Outsourcing Engagement Models
Total IaaS + Basis Outsourcing
For clients that want Savantis to manage all aspects of the technical platform—SAP Basis and database, managed IaaS, OS and security running on SAP-certified IaaS with optional high availability (HA) and disaster recovery (DR) for SAP applications. The Total Basis Outsourcing Service also includes premium SAP services like 24x7x365 monitoring, performance tuning, SAP support package installation and DB refresh. This service model includes the Savantis Service Delivery Manager as your designated point-of-contact for proactive, technical and functional expertise supporting around-the-clock incident and ticketing management for our client’s SAP applications and workloads.
Foundation IaaS + Basis Outsourcing
For clients that want to manage their own SAP Basis and database, but would like Savantis to manage IaaS, OS and security running on SAP-certified IaaS. This service model includes the Savantis Service Delivery Manager as your designated point-of-contact for technical and functional expertise supporting incident and ticketing management for our client’s SAP applications and workloads.
Savantis Follow-The-Sun Global 24x7 Support Model
Our support model is based on a worldwide coverage model that establishes a strong, interactive relationship with the companies and SAP solutions we serve. We assign a designated Service Delivery Manager in the same region as the customer. We then assemble a global team with the expertise and availability aligned to our client’s in-scope locations, applications, and business processes. Our clients engage their designated team of Savantis experts on a day-to-day basis that know the technical and functional details of the SAP workloads they support. With competency centers located in major regions around the globe, we support our customers every hour of every day, as the sun travels the earth, with no disruption in service. We support customer operations in over 100 countries and in 14 languages.
ITIL and SOC Compliant Methods and Tools
Savantis AMS employs industry best practice ITIL and SOC compliant methods and processes. Our engagement framework, governance, service level agreements and certified cloud and ERP resources, are brought together to meet the unique objectives and requirements of each client—using best-in-class methods, tools and accelerators to support your operations. At Savantis, we keep our finger on the pulse of ever-increasing security challenges by building a security foundation based on industry standards, and compliance and regulatory requirements.
Information Technology Infrastructure Library (ITIL)
ITIL provides best practices to support the design, management and monitoring of IT infrastructure and optimization of service levels for end users. The framework consists of five distinct lifecycle phases for service strategy, design, transition, operations, and continuous improvement. It includes key performance indicators to identify problems, measure performance, and track progress. IT Security Management is a process within the Service Design lifecycle of the most recent version of the ITIL framework. It includes four sub-processes for the design of security controls, the performance of regular security reviews, and the management of security incidents. The sub-processes are targeted at preventing, detecting and containing security intrusions and breaches.
SAP Solution Manager and SAP Cloud ALM
SAP Solution Manager 7.2 and SAP Cloud ALM are Savantis’ recommended tools for Application Lifecycle Management to help customers build and run SAP solution landscapes. The processes and tools support project delivery and support teams with building and maintaining SAP business processes from Requirement to Deploy. We utilize SAP Solution Manager and SAP Cloud ALM methods and tools to build and maintain solutions with on-premise, hybrid and cloud landscape deployments.
Savantis employs the use of SAP Solution Manager, ITIL certified by organizations such as SERVIEW. Solution Manager is one of the most awarded service management platforms in the market and certified for all 18 processes of the ITIL framework, including Information Technology Security Management (ITSM).
Service Organizational Control (SOC) Reporting
Savantis offers SOC reporting that provides insight into the design and operating effectiveness of internal control systems implemented across your SAP solution. SOC 1 Reports produce information about controls for SAP solutions that are often relevant to a customer’s internal control over financial reporting. SOC 1 reporting follows the SSAE 18 and ISAE 3402 standards for auditing engagements and includes a detailed description of the design (type I/type II) and effectiveness (type II) of the controls audited. SOC 2 Reports produce insights into the control system relevant to security, availability, processing integrity, confidentiality, or privacy of data. SOC 2 reporting follows the ISAE 3000 and AT 101 auditing standards and is based on AICPA’s trust service principles. This includes a detailed description of the design (type I/type II) and effectiveness (type II) of the controls.
World-Class Service Level Agreements
All service tickets are created and managed by Savantis’ 24×7 Global Service Desk and our Ticketing system, FreshService. Our Sev1 and Sev2 issue response is guaranteed within 15 minutes, using our agreed upon priority level descriptions. The Service Delivery Manager or other senior team member responds in minutes and begins to diagnose and perform root cause analysis to resolve the issue. For tickets of lower priority, SLAs provide equally reasonable response times, generally within a day or earlier. At Savantis, our global team manages high priority issues through an efficient hand-off process from one team member in one region to another optimizing the resolution lifecycle using our automated ticketing platform.
Is your company an intelligent enterprise?
Savantis is a full-service SAP global systems integrator focused on one common goal—success! If you have had your fill with the larger tier one integrators but still need a holistic global services provider, Savantis is your answer. We have the depth and breadth of SAP experience to deliver and support global enterprise solutions. Our delivery leadership has the tier one experience at an affordable price point unmatched in the SAP ecosystem. Come experience the difference.