In the past there have been a couple of negative factors affecting the manufacturing industry. These main hard hitting factors are increasing costs of raw materials, greater competition from offshore markets and reduced consumer expenditure. The majority of manufacturing companies are left with no choice but to freeze unnecessary expenditures to address the issue. This […]

“How do you rate your customers? Are you effective and profitable?” Simply put, if you don’t give your customers what they need and if your business doesn’t make a profit, you’re sunk ! Ask yourself: Do sales, customer service and management have access to the same customer data? Do your salespeople have information about accounts […]

This year, companies across industries have shown a strong interest in revisiting the technologies that they use for customer engagement. As per analyst research reports more than half of enterprises have already implemented a CRM solution. A high percentage of these are investing more to upgrade and expand the features and tool sets to suit […]

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There is considerable confusion around sourcing tools and technology—which tools are needed and when. This is particularly apparent with CRM systems and an ATS (applicant tracking system). Most people who have ATS do not think that they need a CRM system. Even in cases when they see the need for both, they end up with […]