Are you struggling between balancing running and supporting SAP, and driving initiatives that deliver real value to your business? We understand that though SAP systems can simplify your business processes, they’re complex and expensive to manage in-house. This complexity, along with rapidly evolving technologies can be overwhelming to take on. Contracting your software support and maintenance services with a third party can help you access highly skilled SAP resources, navigate through the SAP landscape, and resolve issues quickly. Over time, this approach will help you derive the most value out of your SAP investments. As a certified SAP Partner Center of Expertise (PCoE), we serve as an extension of your team with our expert consultants and proven methodologies that help you meet your SAP needs.
What we offer
We operate globally and offer complete SAP Enterprise Support package, including
Root Cause Analysis
Technical Quality Checks
SAP Solution Manager Enterprise Edition
All Applicable Patches and Upgrades
Remote Services for Technical Risk Assessment
Business Process Monitoring
Service Level Agreements
Support Models
We offer different support models that provide the level of care that individual customers need for functional, technical, application and infrastructure maintenance.
Fixed Scope
- Basic
- Database administation
- Application administration
- preference monitoring
- EWR updates
Fixed Capacity
- As in Fixed Scope
- Any additional enhancements, planning, and configuration to the extent of purchased FTE’s
Pre-Paid Hourly
- Hourly call-off
Fixed Scope
- Batch monitoring
- Interface monitoring
- WRICEF objects break/fix resolution
- Tip reporting
Fixed Capacity
- As in Fixed Scope
- Any additional enhancements, planning, and configuration to the extent of purchased FTE’s
Pre-Paid Hourly
- Hourly call-off
Fixed Scope
- Basic
- Database administation
- Application administration
- preference monitoring
- EWR updates
Fixed Capacity
- As in Fixed Scope
- Any additional enhancements, planning, and configuration to the extent of purchased FTE’s
Pre-Paid Hourly
- Hourly call-off
Fixed Scope
- Hosted or in-cloud
- Network connectivity
- vpn access
- Operating system
- Ping/Power/Pipe
Fixed Capacity
- N/A
Pre-Paid Hourly
- N/A
Why Savantis
Certified and highly trained SAP technical and functional experts
Cost-effective and variable price models
Support during and after business hours
Stable SAP environments and service-level agreement
On and offshore resources
Speak with a dedicated engineer who has 20+ years of SAP Support experience on your first call
It’s time to simplify – review our SAP Support Solution Brief
Certifications
We are proud to be a SAP Value Added Reseller and PCoE (Partner Center of Expertise)-certified organization. In addition to these honors, we have also earned the following industry-recognized certifications and awards:
