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The modern Hospitality industry has undergone tremendous changes through the years. But, a digital revolution has unleashed a convergence of forces that are transforming the hospitality industry broadly and swiftly.

Its impact is reinventing the entire customer experience from pre-booking, booking, and on property experience to checkout and beyond. Those who fail to adopt, risk losing out to both established and emerging competitors.

The industry is focusing their strategic initiatives on enhancing the guest experience and providing guests with greater control and flexibility in how the interaction occurs through the entire lifecycle.

  • This improved guest experience is expected to drive an increase in incremental revenues and improve operational efficiencies.
  • Enabling this greater control over interactions requires properties to expand Wi-Fi bandwidth and improvise information security as guests take advantage of self service capabilities.
  • In addition, efficient and timely data analytics are the foundational elements in supporting real-time decision making around the guest experience, providing guests with relevant promotional offers, and driving real time dynamic pricing.

Digital transformation means going beyond the guest experience to radically reshape the way Hoteliers do business. To remain competitive, business leaders cannot simply rely on traditional IT. The entire organization must proactively embrace digital technologies across business processes.

Savantis helps you define and deliver a guest experience strategy that backs your business goals and initiatives. Such a strategy helps you:

  • Gain actionable results
  • Get superior customer insights
  • Improve customer experience and engagement
  • Optimize operations, and
  • Increase revenue opportunities through a real-time, value-added relationship with every guest.
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Solutions

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I want to upgrade my wireless network

Mobility has become “the go to” standard for enterprise connectivity today. As more and more devices are connecting to the wireless networks, customers are facing increased pressure to ensure the availability and performance of the network is enterprise grade. It is essential to get the right network with the best quality of experience to deliver superior customer experience and help you business grow.

Check out our Wireless and Mobility Solutions

How can I deliver Exceptional Guest Experiences?

  • Engage with your guest in real-time via the hotel app, hotel Wi-Fi network, digital signage, email and SMS from booking to check-out and beyond.
  • Manage entire guest journey. Guest profile in the CRM is enriched continuously with guest location, mobility, preferences, comments and behavioral insights.
  • Minimize wait times and offer seamless check-in experience for all your guests.

Check out VAMPS - a Digital Engagement, Monetization, and Customer Experience Management Platform

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I want to increase Revenue per Customer

  • Happy guests spend more and are more inclined to keep coming back
  • CRM is continuously enriched with guest insights and staff observations including comments made by guests and social media data
  • Run individualized marketing campaigns based on location and mobility insights

Check out VAMPS - a Digital Engagement, Monetization, and Customer Experience Management Platform

How can I decrease Operational Costs?

  • Deliver services based on guest preference
  • Use insights gained from the guest profile to augment the allocation & management of IT and HR assets
  • Capture dynamic data in real-time from HVAC systems, keyless entry systems, WLAN, mobile App, PMS, CRS, etc.

Check out VAMPS - a Digital Engagement, Monetization, and Customer Experience Management Platform

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How can we increase workforce productivity

  • Help employees be Guest-centric and more productive
  • Digitize and Automate workflows and processes
  • Empower staff with the right tools

Check out VAMPS - a Digital Engagement, Monetization, and Customer Experience Management Platform

Back Office

  • Tightly manage operations while building strong customer relationships.
  • Streamline back office processes across financials, supply chain, human resources and leverage real-time business intelligence to increase revenue and boost customer loyalty.

Learn more about back office solutions.

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Services

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Consumer and Enterprise Mobility

Take a look at how Savantis’ wireless and mobility solutions enable you to deliver superior customer experiences and help your business grow.

Digitize the core

With our comprehensive SAP portfolio, you can gain visibility and control of your financial processes. Improved insights help you make business decisions that drive increased profits and greater efficiencies.

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Industry Segments

SPORTS and ENTERTAINMENT

SPORTS and ENTERTAINMENT

HOTELS and RESORTS

HOTELS and RESORTS

Our Case Studies

Learn how Savantis has helped a large cinemas company improve their transaction efficiency

Industry Partnerships

Blogs

Have questions on how Savantis can help you?