SAP software is the foundation of many organizations. Over the years, there are additions of new features and functionality that are added these enterprise applications periodically.
 
As a SAP reseller and SAP gold partner for mid-sized and growing organizations, our focus is on helping SAP customers manage and get the most from the SAP Investments.
 
Replacing your software support and maintenance services with third party support services helps you to channelize the time, effort and money in innovative programs that enable agility and drive growth.

What we offer

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We’re invested in our customers and share in their success.
  • Being a truly global organisation means we can offer follow-the-sun assistance packages to all geographies at all levels. In our experience, no two customers want or need the same support package.
  • As a PCOE Certified Partner, Savantis ensures that SAP Services and SAP Enterprise Support are made available to end-users in accordance with SAP terms and conditions, in a more cost effective model
  • The Savantis Group ensures our customers receive all the functionality offered in SAP Enterprise Support, including:
  • Root cause analysis
  • Remote services for technical risk assessment
  • TQC
  • Business process monitoring
  • SAP solution manager enterprise edition
  • Service Level Agreements
  • All applicable patches and upgrades

Our Support Models

As a vendor of software, support, and training, we understand the need for adequate knowledge transfer and sustainability.

Our support model has two approaches:

We offer different support models that provide the level of care that individual customers need.

The Fixed Scope model offers unlimited support at a fixed price within a predefined scope. To ensure this model can be viably delivered, this program starts with a Health Check during which we assess the current status and potential risks of the systems and people to be supported.

In our Fixed Capacity model, the customer contracts for named or fractional resources, depending on the supported systems. The advantage of this model is that we offer a fractional resource, costs are maintained, and the breadth and depth of skills available are typically much deeper. The concept is a fixed monthly fee for a fixed committed time.

The Pre-Paid Hourly support model provides any remotely-delivered support service for pre-paid hours.

Volume discounts apply for larger upfront commitments of hours purchased. This is a “safe” way to invest because the hours are always available and the scope is as flexible as needed.

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Fixed Scope

  • Configuration anomalies
  • Knowledge nuggets
  • Problem identification, analysis, and diagnostics
  • Transactional corrections
  • Fes reporting

Fixed Capacity

  • As in Fixed Scope
  • Any additional enhancements, planning, and configuration to the extent of purchased FTE's

Pre-Paid Hourly

  • Hourly call-off

Fixed Scope

  • Batch monitoring
  • Interface monitoring
  • WRICEF objects break/fix resolution
  • Tip reporting

Fixed Capacity

  • As in Fixed Scope
  • Any additional enhancements, planning, and configuration to the extent of purchased FTE's

Pre-Paid Hourly

  • Hourly call-off

Fixed Scope

  • Basic
  • Database administation
  • Application administration
  • preference monitoring
  • EWR updates

Fixed Capacity

  • As in Fixed Scope
  • Any additional enhancements, planning, and configuration to the extent of purchased FTE's

Pre-Paid Hourly

  • Hourly call-off

Fixed Scope

  • Hosted or in-cloud
  • Network connectivity
  • vpn access
  • Operating system
  • Ping/Power/Pipe

Fixed Capacity

  • N/A

Pre-Paid Hourly

  • N/A

 

Why Savantis?

Savantis has designed and implemented the best SAP support program in the industry. What if you could reap all these benefits while saving 50% or more?
  • Access to certified and highly trained SAP technical and functional experts when needed
  • Stable SAP environments and service-level agreements that provide peace of mind
  • Cost-effective and variable price models, using on and offshore resources
  • Support during and after business hours
  • Speak with a dedicated engineer who has 20+ years of SAP Support experience on your first call

Flexible SAP support, scaled to your business and needs

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To Learn More About Savantis SAP support Services

It’s time to simplify – review our  SAP Support Solution Brief

 

Our Services

SAP Consulting

SAP Consulting

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SAP Implementation

SAP Implementation

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SAP Managed Services

SAP Managed Services

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Hosting Services

Hosting Services

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Certifications

We are proud to be a SAP Value Added Reseller and PCoE (Partner Center of Expertise)-certified organization. In addition to these honors, we have also earned the following industry-recognized certifications and awards:
SAP 10Steps2S4 Installed Base Conversion

SAP 10Steps2S4 Installed Base Conversion

This means we are certified and have experience in converting an SAP Business Suite ECC 6.0 system to S/4HANA 1610. > Savantis is one of only 15 top SAP Partners to have completed and received this certification.

SAP Partner Center of Expertise

SAP Partner Center of Expertise

This means that we are certified to offer SAP support. First and second level support (meaning that SAP is behind us.)

SAP Channel Partner (Silver)

SAP Channel Partner (Silver)

This means that we are permitted to sell SAP software and services.

  • We have a team of SAP-certified consultants.
  • We have completed the required training.
  • We have proven our ability to support our customers.
Active Quality Management

Active Quality Management

This means that we know how to manage projects.

  • Audible project management methodology
  • We have and can run successful projects.
SAP Services

SAP Services

This means that we have skilled people that SAP may contract for SAP-led implementations.

  • We have a register of experienced staff with pre-determined pricing.
ITIL Certification

ITIL Certification

3rd party certification that describes how IT resources should be organized to deliver business value, documenting the processes, functions, and roles of IT Service Management.

  • Provides the basics on how to properly approach business change, transformation, and growth (in terms of IT) by following widely accepted methods and processes within a business

Clients

reddoor
Oklay
del mont
hitachi
HELTHNET
arclight
epson
KPMG
lives
rta surjical
Apple_Leisure_Group_logo
sports-basement
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If you have an SAP support requirement, get in touch with us today for a preliminary discussion