Realize the experience gap

Realize the experience gap

A Bain survey showed that 80% of organizations believed they delivered a superior experience to their customers. But only 8% of their customers felt so. This was termed as the gap in experience delivery.

Connect back office to front office

Connect back office to front office

You have to build it from the ground up! You need a solution that goes beyond mere automation of processes - it should provide a complete picture of your customer and enable you to engage in real-time.

A Bain survey showed that 80% of organizations believed they delivered a superior experience to their customers. But only 8% of their customers felt so. This was termed as the gap in experience delivery.

How can you ensure that your back office operations are seamlessly connected to the forefront?

You have to build it from the ground up! You need a solution that goes beyond mere automation of processes - it should provide a complete picture of your customer and enable you to engage in real-time.

Bridge the experience gap with C/4HANA

77% of the world's transactions touch SAP. This operational data enables SAP to truly connect the back office to the forefront. With this unique capability, SAP C/4HANA can facilitate better customer relationships.

Understand-your-customer

Understand your customer

Get a 360-degree view of your customer. Create delightful customer experiences and lasting relationships with actionable insights.

Empower-your-workforce

Empower your workforce

Break out of silos to increase collaboration. Facilitate meaningful conversations. Get a unified source of information by integrating C/4HANA in your enterprise.

Engage-your-customer

Engage your customer

Personalize marketing and engage your customers in real-time to drive improved business outcomes and higher revenue.

New-implementation

Modern Microservices Architecture

System-Conversion

Shortened Innovation Cycles

Landscape-transformation

Speed to Market

Enhance your customer experience with Savantis

SAP C/4HANA leverages customer data using technologies like machine learning. It enables customer engagements across marketing, sales, service, and commerce.

Consulting

SAP Marketing Cloud

_Installation-and-setup

SAP Commerce Cloud

Back-up

SAP Sales Cloud

_Installation-and-setup

SAP Service Cloud

Consulting

SAP Customer Data Cloud from Gigya

Accelerate your digital transformation with Savantis

We help you drive customer-centric innovation by implementing SAP’s customer experience software – C/4HANA. To make the most of this powerful fourth-generation platform, we work closely with your teams to understand nuances specific to your enterprise.

With our rapid transformation approach, we have implemented S/4HANA for industry leaders in retail, healthcare and hospitality. We identify and transform functions which optimize your return on investment. Our activate methodology helps you decrease time-to-value while ensuring a smooth implementation.

We are here to accompany you in your adoption journey to SAP C/4HANA.

Customer Experience Offerings

sap-4hana-contextual-experience

SAP C/4HANA CONTEXTUAL EXPERIENCE

Empower your enterprise with actionable data on your customers by integrating your back-end processes.

Sammy-omnichannel-digital-engagement

SAMMY
OMNICHANNEL DIGITAL ENGAGEMENT

Using actionable customer data, deliver a personalized experience to your customer via omnichannel digital engagement.

Anticipate your customer expectations and create a seamless experience.

IT-Operations-dummy

Rapid Transformation Approach

IT-Operations-dummy

End-to-end Experience Offeing

IT-Operations-dummy

Industry-specific Expertise

Build trusted, connected, and personalized experiences in every area of your business

SAP C/4HANA is a suite of five industry-leading cloud solution portfolios, with differentiated business values that complement each other when implemented together. It leverages customer data, using technologies like machine learning to power customer engagements across marketing, sales, service, and commerce.

You'll agree with us that it is very important to enable your sales team to engage with prospects and customers and convert them efficiently.


sales

SAP Sales Cloud empowers your sales team to:

  • Deploy all customer data on the cloud with improved accessibility
  • Automate and integrate tasks for better efficiency
  • Accelerate performance with analytics and recommendations

Is every interaction on every platform driving a consistent experience for your brand? You can increase repeat purchase rate by personalization and proactive response to dynamic market trends.


13

SAP Commerce Cloud enables your enterprise to:

  • Manage and fulfill orders across all channels seamlessly
  • Accelerate time-to-value with industry-specific capabilities
  • Integrate commerce with other SAP applications easily

How can you personalize marketing across different channels? You can unify different data sources to create a complete customer profile to target your marketing strategy.

 
13

Leverage SAP Marketing Cloud to:

  • Profile customers with data deployed on the cloud
  • Orchestrate campaigns and nurture leads
  • Assess performance and optimize for your customer journey

In order to offer great service experience during and after the buying cycle, it’s imperative you eliminate silos and integrate tools, to boost service team efficiency and deliver personalization at every touchpoint.


13

Leverage SAP Service Cloud to:

  • Deploy data on cloud giving omnichannel service
  • Integrate and automate field service management
  • Improve efficiency through machine learning engine

Are you able to track and identify your customers across all platforms? Drive business value with unified customer data by personalizing digital interactions with a central, secure system.


13

SAP Customer Data Cloud from Gigya enables you to:

  • Identity customers across all platforms
  • Manage customer consent and permissions
  • Profile customers by integrating all data sources

SAP Sales Cloud:SAP Sales Cloud empowers your sales team to: Deploy all customer data on the cloud with improved accessibility Automate and integrate tasks for better efficiency Accelerate performance with analytics and recommendationsLearn More

SAP Commerce Cloud:SAP Commerce Cloud enables your enterprise to: Manage and fulfill orders across all channels seamlessly Drive conversion and innovation with industry accelerators Integrate commerce with other SAP applications easilyLearn More

SAP Marketing CloudWith SAP Marketing Cloud, your marketing is completely transformed as you: Profile customers with data deployed on the cloud Orchestrate campaigns and nurture leads Assess performance and optimize for your customer journeyLearn More

SAP Service CloudProvide complete service experience as you leverage SAP Service Cloud to: Deploy data on cloud giving omnichannel service Integrate and automate field service management Improve efficiency through machine learning engineLearn More

SAP Customer Data CloudSAP Customer Data Cloud from Gigya comes with three primary capabilities: Identity customers across all platforms Manage customer consent and permissions Profile customers integrating all data sourcesLearn More

Upgrade your customer experience as you tie the back-end processes with the front-desk functions. Know, engage, and delight your customers through personalization.Learn More

We help hotels and resorts elevate their guest experience through ubiquitous digital engagement leading to improved return rate and more selling opportunities.Case Study: Savantis helped Seven Feathers Casino and Resort upgrade its property-wide WiFi to enable better guest engagement and a seamless experience. Learn More

Enrich cinema customer experiences and build brand loyalty through omnichannel engagement across all channels. Manage demand strategically to optimize operational efficiency and boost revenue.Case Study: ArcLight Cinemas, an upscale movie theatre chain with over 1400 employees, went live with SAP S/4HANA in just 12 weeks. Leveraging new business capabilities, ArcLight saw over 38 million transactions in the next four months. Learn More

Get a complete overview of your entertainment business by integrating all functions with SAP S/4HANA. Drive more revenue as you customize the experience based on visitors’ needs and preferences.Case Study: ICON Orlando 360, an entertainment complex, chose Savantis to implement SAP S/4HANA. Savantis helped ICON Orlando replace all basic systems like finance and procurement and did a full integration with ticketing within 8 weeks. Learn More

Introduce new efficiencies into your core processes — from master data entry to product listing, by leveraging embedded analytics from SAP. Transform your front-desk with our engagement solutions to deliver a personalized shopping experience.Case Study: Working closely with Savantis, Sports Basement became the first SAP retail customer to go for SAP S/4HANA conversion, and can now leverage the speed and flexibility enabled by the platform. Learn More

Our Approach

10

Customer-centric innovation

We help you drive customer-centric innovation by implementing SAP’s customer experience software - C/4HANA.

20

Rapid implementation

With our rapid transformation approach, we have implemented S/4HANA for industry leaders in retail, healthcare, and hospitality.

40

Configured for you

To make the most of this powerful fourth-generation platform, we work closely with your teams to understand nuances specific to your enterprise.

30

Optimized ROI

We identify and transform functions that optimize your return on investment. Our activate methodology helps you decrease time-to-value while ensuring smooth implementation.

Business Solutions

Get in touch with our experts