In the age of the customer, regardless of your industry, your offering must be customer-centric. To enable an experience that revolves around the customer and not the processes, seamless integrations and enterprise-wide collaboration are imperative. At Savantis, we work closely with you to not only understand the workflows of your organization but also your customer so that we can truly empower you to provide a personalized customer experience leveraging 4th generation CRM – SAP C/4HANA and our engagement solution – SAMMY.

Customer Experience Offerings

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SAP C/4HANA CONTEXTUAL EXPERIENCE

Empower your enterprise with actionable data on your customers by integrating your back-end processes.

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SAMMY
OMNICHANNEL DIGITAL ENGAGEMENT

Using actionable customer data, deliver a personalized experience to your customer via omnichannel digital engagement.

Why Personalize Customer Experience

  • Understand customer needs

Personalization requires you to increasingly understand your customer better by gathering and integrating more data and listening to their crucial feedback. Knowing your customer empowers you to shape your business.

  • Build a Brand Recall

In building an experience that addresses your customer’s preferences and anticipates their needs, you build a brand recall giving your product or service the competitive advantage to capture more market share.

  • Increase Engagement

By using the actionable data you have on the customers, you can increase engagement with your brand by being contextually present on the platforms your customers are likely to use.

  • Boost Revenue

With improved brand recall and increased engagement, you retain more customers and reduce the cost of acquiring new ones. 360-degree view of customer profiles facilitate better decision-making boosting revenues.

Why-Personalize-Customer-Experience

Anticipate your customer expectations and create a seamless experience.

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Rapid Transformation Approach

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End-to-end Experience Offeing

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Industry-specific Expertise

Enable personalization in different aspects of your business

Empower your sales team with actionable customer data at their fingertips so that they can engage with the customers better and close more deals increasing business revenue.


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SAP Sales Cloud

SAP Sales Cloud empowers your sales team to

  • Deploy all customer data on the cloud with improved accessibility
  • Automate and integrate tasks for better efficiency
  • Accelerate performance with analytics and recommendations

Give a consistent experience to your customers on all platforms to build loyalty for your brand. Increase repeat purchase rate by personalization and responding to dynamic market trends.


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SAP Commerce Cloud

SAP Commerce Cloud enables your enterprise to

  • Manage and fulfill orders across all channels seamlessly
  • Drive conversion and innovation with industry accelerators
  • Integrate commerce with other SAP applications easily

Unify different data sources to create a complete customer profile which you can then leverage to create personalized marketing experience across different channels.

 
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SAP Marketing Cloud

With SAP Marketing Cloud, your marketing is completely transformed as you
  • Profile customers with data deployed on the cloud
  • Orchestrate campaigns and nurture leads
  • Assess performance and optimize for your customer journey

Enable great service experience at every buying stage for your brand. Eliminate silos and integrate tools to boost service team efficiency and deliver personalization at all customer journey touchpoints.


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SAP Service Cloud

Provide complete service experience as you leverage SAP Service Cloud to

  • Deploy data on cloud giving omnichannel service
  • Integrate and automate field service management
  • Improve efficiency through machine learning engine

Drive business value with unified customer data by personalizing digital interactions. Recognize your customers on all devices and channels using a central, secure system.


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SAP Customer Data Cloud

SAP Customer Data Cloud from Gigya comes with three primary capabilities

  • Identity customers across all platforms
  • Manage customer consent and permissions
  • Profile customers by integrating all data sources

SAP Sales Cloud:

SAP Sales Cloud empowers your sales team to:

  • Deploy all customer data on the cloud with improved accessibility
  • Automate and integrate tasks for better efficiency
  • Accelerate performance with analytics and recommendations

SAP Commerce Cloud:

SAP Commerce Cloud enables your enterprise to:

  • Manage and fulfill orders across all channels seamlessly
  • Drive conversion and innovation with industry accelerators
  • Integrate commerce with other SAP applications easily

SAP Marketing Cloud

With SAP Marketing Cloud, your marketing is completely transformed as you:

  • Profile customers with data deployed on the cloud
  • Orchestrate campaigns and nurture leads
  • Assess performance and optimize for your customer journey

SAP Service Cloud

Provide complete service experience as you leverage SAP Service Cloud to:

  • Deploy data on cloud giving omnichannel service
  • Integrate and automate field service management
  • Improve efficiency through machine learning engine

SAP Customer Data Cloud

SAP Customer Data Cloud from Gigya comes with three primary capabilities:

  • Identity customers across all platforms
  • Manage customer consent and permissions
  • Profile customers integrating all data sources

Upgrade your customer experience as you tie the back-end processes with the front-desk functions. Know, engage, and delight your customers through personalization.

We help hotels and resorts elevate their guest experience through ubiquitous digital engagement leading to improved return rate and more selling opportunities.

Case Study:

 

Savantis helped Seven Feathers Casino and Resort upgrade its property-wide WiFi to enable better guest engagement and a seamless experience.

 

Enrich cinema customer experiences and build brand loyalty through omnichannel engagement across all channels. Manage demand strategically to optimize operational efficiency and boost revenue.

Case Study:

 

ArcLight Cinemas, an upscale movie theatre chain with over 1400 employees, went live with SAP S/4HANA in just 12 weeks. Leveraging new business capabilities, ArcLight saw over 38 million transactions in the next four months.

 

Get a complete overview of your entertainment business by integrating all functions with SAP S/4HANA. Drive more revenue as you customize the experience based on visitors’ needs and preferences.

Case Study:

 

ICON Orlando 360, an entertainment complex, chose Savantis to implement SAP S/4HANA. Savantis helped ICON Orlando replace all basic systems like finance and procurement and did a full integration with ticketing within 8 weeks.

 

Introduce new efficiencies into your core processes — from master data entry to product listing, by leveraging embedded analytics from SAP. Transform your front-desk with our engagement solutions to deliver a personalized shopping experience.

Case Study:

 
Working closely with Savantis, Sports Basement became the first SAP retail customer to go for SAP S/4HANA conversion, and can now leverage the speed and flexibility enabled by the platform.  

Leverage SAMMY for omnichannel engagement.

Our engagement solution – SAMMY integrates with your enterprise’s software environment and your property WiFi, enabling you to deliver targeted communication to your customers at opportune moments. With omnichannel engagement and actionable customer data, you create the perfect customer experience.

Success Stories

Insights

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SAP Sales Cloud:

SAP Sales Cloud empowers your sales team to:

  • Deploy all customer data on the cloud with improved accessibility
  • Automate and integrate tasks for better efficiency
  • Accelerate performance with analytics and recommendations
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